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Digital Audit / 2026-10-01
Prepared by Pro Q Solutions

Digital Visibility & Growth Audit

Technical findings, data quality, and remediation priorities

This audit evaluates local search identity, organic visibility, paid acquisition, lead capture, conversion measurement, reputation signals, and AI-search visibility. Findings below separate observed evidence from working hypotheses and recommended remediation.

Client
Wren & Willow
Audit date
October 1, 2026
Primary market
Tacoma / Pierce County
Prepared by
Pro Q Solutions
00 / AUDIT SCOPE

Source data and reliability constraints

The audit uses account exports, cleaned first-party lead data, ranking snapshots, public profile evidence, and discovery-call information. Several data-quality limitations materially affect interpretation.

SourceCoverageUsed forReliability note
Google Ads account exportsApr 15, 2021 - Oct 1, 2026Spend, clicks, search terms, landing pages, conversion configurationHistorical conversion totals are contaminated by page-view actions; reported CPA is not treated as a lead CPA.
Wix contact-form data567 raw submissionsLead trend and inquiry quality241 non-prospect records removed; 326 retained. Phone, email, referral, and offline inquiries are not fully represented.
SE Ranking / search snapshotsSept 30, 2026Organic rankings, keyword gaps, AI-search visibilityRankings and AI responses vary by location, query wording, personalization, and time.
Public profile / review sourcesCurrent + historical mirrorsGBP entity research and reputation comparisonThird-party review mirrors are evidence of historical review activity, not proof of current Google profile state.
Google PageSpeed & technical site auditOct 2, 2026 (Live site)Mobile & desktop Core Web Vitals, responsiveness breakpoints, asset weight, security headers, semantic HTMLLab data based on Lighthouse 13.5 + live headless browser inspection; Wix platform limits code-level refactoring without platform migration.
Discovery / operating workflowSept 23, 2026Lead handling, CRM process, profile historyOperational details should be validated during implementation where system logs are unavailable.
01 / DIAGNOSTIC MATRIX

Current-state assessment

Status reflects observed business risk, not a marketing score. "Critical" indicates a direct measurement or visibility failure that should be resolved before scaling.

AreaStatusObserved evidenceOperational implication
Google Business ProfileCriticalNo usable public W&W profile was identified; W&W's phone number surfaces Ruston Carriage House in Maps. Historical identifiers were recovered.Local-map visibility, review continuity, and entity identity are unresolved.
Conversion trackingCritical258 of 275 current tracked "All conversions" were contact-page visits rather than confirmed inquiries.Historical CPA and conversion-rate metrics cannot be used as lead-performance benchmarks.
Google Ads historyHigh$3,070.56 spend; search-term analysis shows real-estate, prefab, DIY, brand, and out-of-area leakage.Campaign structure and query controls need to be rebuilt around qualified remodel intent.
Lead capture / attributionHighForms, calls, email, referrals, and signed projects are not connected in a single source-tracked pipeline.True cost per qualified lead and source-to-revenue performance are not measurable today.
Service-line SEOHighW&W is not top 100 for tracked kitchen, bath, home-remodeling, and remodeling-contractor Tacoma terms.High-intent non-brand demand is being captured by competitors.
Reputation signalsHighHistorical mirrors preserve 41-46 reviews at approximately 4.8-4.9 stars, but no stable live W&W review surface is currently available.Trust signals are not consistently visible at the point of local search.
AI-search visibilityPartialDetected in Google AI Mode / AI Overviews; not detected in tracked ChatGPT, Gemini, or Perplexity prompts.Entity and authority signals are inconsistent across answer engines.
Website / brand & portfolioStrongEstablished portfolio, design-build positioning, awards, and existing organic equity.Rebuild should preserve ranking equity and improve conversion/measurement rather than replace working brand assets.
Website / technical & responsivenessCriticalMobile LCP of 7.9s fails Google Core Web Vitals; no fluid CSS media queries; tablets (768px–1024px) crop navigation menu, phone numbers, and portfolio columns; 8 H1 tags on homepage.Fix navigation container boundaries immediately; prioritize mobile performance, semantic hierarchy, and fluid responsiveness in December rebuild.
02 / LEAD ACQUISITION PATH

Failure points in the current acquisition path

The primary issue is not a single channel. Visibility, profile identity, call handling, CRM capture, and attribution fail at different points in the same path.

StageObserved stateStatusRequired control
1. Non-brand search discoveryStrong on several broad/core terms; weak on high-intent kitchen, bath, and remodel-specific terms.GapDedicated high-intent service coverage and internal linking.
2. Local / Maps validationW&W public profile identity is unresolved; current phone lookup conflicts with another business.FailureRecover or conclusively resolve the historical entity before creating a replacement.
3. Website evaluationPortfolio and positioning are strong, but mobile load is slow (7.9s LCP) and tablet navigation is severely clipped.LeakEliminate tablet overflow immediately; rebuild on responsive framework with sub-2.5s Core Web Vitals.
4. InquiryCalls can route through Wix voicemail / email forwarding; forms are separate from other lead sources.GapUnified call/form capture, response workflow, and source tagging.
5. CRM / pipelineLeads enter Buildertrend later in the customer lifecycle rather than at first inquiry.GapCapture inquiry-level records before project qualification/signing.
6. Revenue attributionNo reliable link from source -> inquiry -> qualified opportunity -> signed project.BlindPro Q Cortex attribution + CRM source fields + call/form conversion events.
03 / GOOGLE BUSINESS PROFILE

Recovery assessment: historical entity may still be recoverable

The current evidence does not prove deletion. It supports a recovery investigation before a new profile is created.

Historical address
5104 N Pearl St
Prior public business address
Current address
5121 N Pearl St, Suite 200
Current website address
Historical reviews
41-46 / ~4.8-4.9 stars
Preserved in third-party snapshots
Recovery status
Unresolved
Recovery path exists; Google must confirm entity state
Evidence 01 / relocation

W&W moved from 5104 to 5121 N Pearl St. A move can create stale or changed identifiers without proving that the underlying entity was deleted.

Evidence 02 / shared property

Wren & Willow, Wren's Nest Baking, and Ruston Carriage House operate at the same street address with different business functions and suite context.

Evidence 03 / suite history

The W&W profile appears to predate later suite-number separation. Missing suite data increases the possibility of entity confusion after the move.

Evidence 04 / phone conflict

Maps lookup for W&W's phone number, (253) 338-5545, returns Ruston Carriage House rather than a W&W business card.

Evidence 05 / historical identifiers

Historical Place ID and CID were recovered. They no longer resolve to an active public card, which is consistent with an obsolete, moved, merged, or otherwise changed record.

Evidence 06 / review mirrors

Public mirrors preserve historical W&W reviews, with some mixed business references. This indicates prior Google review/entity signals but does not establish where Google currently stores them.

Working hypothesis. The original W&W entity may have been changed, merged, or associated incorrectly during/after the move. This remains a hypothesis until Google support resolves the backend state.
Control rule. Do not create a new W&W profile, merge/edit the bakery or venue profiles, or begin review outreach until the recovery investigation reaches a documented decision.

Historical Place ID: ChIJ3xh3rvpUkFQRoozLbnFtsQU   /   Legacy CID: 0x5b16d716ecb8ca2

04 / LEAD DATA

Form volume declined; total lead volume remains incompletely measured

The cleaned Wix dataset shows a material decline in genuine form inquiries. It should not be interpreted as complete company lead volume because calls, direct email, referrals, and offline sources are not fully captured.

Genuine Wix form inquiries
2021 begins in March; 2026 covers Jan-Sep. 567 raw records reviewed; 326 retained as genuine prospects.
111
83
41
36
35
20
202111.1/mo
20226.9/mo
20233.4/mo
20243.0/mo
20252.9/mo
20262.2/mo
567
Raw submissions reviewed
All Wix contact-form records in supplied dataset
326
Genuine prospects retained
57.5% of raw submissions
241
Excluded records
Spam, duplicates, vendors, jobs, bakery/venue inquiries and other non-leads
2.2/mo
2026 form pace
Jan-Sep 2026; not total lead volume
Interpretation constraint. The timing overlaps with the period in which GBP/entity issues appear to have developed, but the available data does not establish that the profile issue caused the decline.
Measurement gap. The team estimates 1-3 warm leads per week while forms show roughly two per month. The difference is likely coming through phone, email, referrals, or other untracked paths and should be reconciled in the CRM.
05 / PAID SEARCH

Historical account data is useful, but reported conversion performance is not trustworthy

The account contains enough search-term history to build a strong exclusion library and identify local remodel intent. Conversion configuration prevents the historical reported CPA from being treated as a qualified-lead metric.

$3,070.56
Total spend
Apr 2021-Oct 2026
60,055
Impressions
Historical account total
1,597
Clicks
Average CPC approximately $1.92
258 / 275
Current all-conversions are contact-page visits
Primary reason historical CPA is not reliable
Search-term classificationValue
Search terms reviewed in export7,901
Visible search-term spend$1,644.51
Clearly bad / questionable spend$449.11
Bad / questionable share~27%
Clicks in bad / questionable set221
Landing pageSpend / traffic signal
/customhomes$1,907.73 / 901 clicks
/custom-homes$284.10 / 101 clicks
Combined custom-home pages~71% of account spend
/remodels13 clicks / 14,378 impressions / 0.09% CTR
Qualified remodel intent observed
home remodeling contractors tacoma wa
remodeling tacoma wa
whole house remodel contractors near me
residential remodelers
Leakage examples observedReason
barndominiums clarksville tnWrong state / product
homes for sale in tumwater waReal-estate shopper
lennarNational-builder brand
kitchen remodeling ideasResearch / DIY intent
house kits with pricesPrefab intent
Required remediation. Rebuild around remodel-only local intent; constrain geography; maintain aggressive negative-keyword controls; count submitted forms and qualified calls as primary conversions; use CRM qualification and Cortex attribution to separate inquiries from real opportunities.
06 / ORGANIC SEARCH

Existing authority is real; service-specific demand is under-covered

The site has ranking equity on several broad/core Tacoma terms. The largest current gap is service-specific remodeling intent rather than a complete SEO failure.

Existing ranking snapshotPosition
home renovation tacoma#1
custom home builder tacoma#2
architect tacoma#2
general contractor tacoma wa#5 / 390 monthly volume
High-intent keyword gapVolumeCPCW&W
kitchen remodeling tacoma320$8.65Not top 100
bathroom remodeling tacoma140$8.53Not top 100
home remodeling tacoma110$7.67Not top 100
remodeling contractor tacoma50$16.15Not top 100
SEO control. Preserve pages/links responsible for existing rankings. Add or strengthen dedicated kitchen, bath, whole-home remodeling, and contractor-intent pages; connect them through internal linking and local entity signals rather than broadly rewriting ranking pages.
07 / REPUTATION & AI SEARCH

Local trust signals are interrupted; answer-engine visibility is inconsistent

Review recovery and reputation automation should follow profile stabilization. AI-search findings are a point-in-time visibility snapshot, not a deterministic ranking system.

Google review snapshotReviewsRating
Fusion Builders925.0
NSS Home864.9
York Enterprises133.0
S&E Remodeling85.0
Wren & WillowNo stable live GBP review surface identified; 41-46 historical reviews preserved in mirrors.
AI / answer engineTracked visibilityInterpretation
Google AI ModeDetectedExisting entity/content signals are being used in some Google AI surfaces.
Google AI OverviewsDetectedPartial visibility present.
ChatGPTNot detected in tracked promptsSnapshot only; not proof of global absence.
GeminiNot detected in tracked promptsSnapshot only; not proof of global absence.
PerplexityNot detected in tracked promptsSnapshot only; not proof of global absence.
Recommended sequence. Stabilize GBP/entity data first; then automate consistent, non-gated review requests through the CRM; continue content/entity optimization and monitor AI visibility as a separate reporting layer.
08 / WEBSITE TECHNICAL & RESPONSIVENESS AUDIT

Mobile Core Web Vitals fail; adaptive architecture breaks on tablets and small screens

Lighthouse and live browser audits reveal that while desktop performance passes at 87/100, mobile performance drops to 65/100 with a 7.9-second Largest Contentful Paint (failing Google Core Web Vitals). Furthermore, the lack of fluid responsive media queries causes critical navigation and contact elements to cut off entirely on iPads and split-screen desktop windows.

65 / 100
Mobile Performance Score
Google Lighthouse 13.5 / PageSpeed benchmark
7.9s
Mobile LCP (Largest Paint)
Fails Core Web Vitals threshold (≤ 2.5s)
768px–1024px
Tablet Navigation Cutoff
Menu cuts off at "REMODE..."; phone & email lost
3.65 MB
Mobile Page Payload
~600 KB unused JS; 3.1s main-thread lockup
Google Lighthouse / Core Web VitalsMobileDesktopTargetStatus
Overall Performance Score65 / 10087 / 100≥ 90 / 100Needs Work
Largest Contentful Paint (LCP)7.9s2.3s≤ 2.5sFailed (Mobile)
First Contentful Paint (FCP)2.7s0.8s≤ 1.8sNeeds Work
Total Blocking Time (TBT)280 ms0 ms≤ 200 msNeeds Work
Cumulative Layout Shift (CLS)0.000.00≤ 0.10Good
Speed Index2.7s0.8s≤ 3.4sGood
Time to Interactive (TTI)22.6s2.3s≤ 3.8sSevere Lag
Accessibility Score93 / 10089 / 100≥ 90 / 100Passing
Best Practices Score77 / 10077 / 100≥ 90 / 100Needs Work
SEO Technical Score92 / 10092 / 100≥ 90 / 100Passing
Viewport / Device CategoryObserved BehaviorTechnical CauseSeverity
Tablets (iPads / 768px–1024px) Header menu truncated at "REMODE..."; no hamburger menu; contact phone truncated to "253-338-"; email truncated to "info@wrenandw"; portfolio gallery 3rd column sliced down middle. Wix classifies tablets as desktop (deviceType: desktop) and forces a fixed 980px viewport (id="wixTabletViewport"). Zero fluid layout media queries exist. Critical
Narrow Desktop / Split Screen (<1200px) Horizontal scrollbars appear; layout does not wrap or reflow; right-hand columns clipped beyond viewport. Hardcoded absolute coordinates on a fixed canvas without responsive flex/grid wrappers. High
Standard Desktop (1440px / 1080p) Unwanted horizontal scrollbar appears on standard laptop and monitor screens (scrollWidth: 1486px vs innerWidth: 1463px). Wix navigation overflow container comp-kuofu3bx1__more__ has computed right boundary at 1538.8px. Moderate
Mobile Phones (360px–430px) Hamburger menu functions, but layout is locked to legacy fixed 320px coordinate system (width=320); browser raster-scales canvas up; touch target warnings. 103 elements hardcoded to width: 320px. Touch targets lack required 48px padding. Adaptive

Visual Evidence: Cross-Device Responsiveness Breakdowns

Live browser captures of wrenandwillow.com on tablets and mobile devices illustrating navigation loss, contact info truncation, and layout overflow.

Tablet · 768px Viewport Tablet navigation truncation at 768px
Header Navigation Sliced at "REMODE..."

On iPad portrait orientation (768px wide), the desktop menu does not collapse into a hamburger menu. The navigation bar spans ~1244px and runs off the screen, making 5 primary links completely invisible.

Defect: Over 50% of main navigation is inaccessible (DESIGN-BUILD, PORTFOLIO, COMMERCIAL, ABOUT, CONTACT US); zero hamburger fallback.
Tablet · 768px Viewport Tablet contact info truncated at 768px
Phone Number Cut to "253-338-" & Truncated Email

On the /contact consultation page, the primary phone number loses the last 4 digits, the email address is truncated to info@wrenandw, and social icons are sliced down the middle.

Defect: High-intent remodeling prospects cannot read or tap the full phone number or email address on tablet browsing sessions.
Tablet · 768px Viewport Tablet portfolio gallery sliced at 768px
Portfolio Photo Gallery Column Sliced in Half

On the /portfolio inspiration page, project photography in the 3rd gallery column is sliced down the center. Category filter pills are truncated (Custom Homes, Remodels, De...).

Defect: High-ticket design-build project photography is cropped by over 40% across horizontal tablet viewports.
Mobile · 390px Viewport Mobile contact form overflow at 390px
Form Input Overflow & Truncated Header

On iPhone screens (390px wide), the consultation form input fields (Last Name *, Email *, Phone *) horizontally bleed past the right viewport boundary, causing unintended horizontal scrolling.

Defect: Form inputs overflow screen edge; header menu collapses to only "HOME" with missing links.
Technical SEO & Semantic QualityObserved StateStandardStatus
Heading Hierarchy 8 separate <h1> tags on Homepage (Custom Homes, Remodels, Carriage House, Team, Story, Contact, Design-Build, Portfolio). 1 authoritative <h1> per page SEO Flaw
Image Accessibility / Alt Text 15+ images have empty or missing alt attributes (alt=""). Descriptive keyword & accessibility alt text Deficit
Crawlability (Robots / Sitemap) sitemap.xml HTTP 200 valid; robots.txt active (blocks AdsBot on internal Wix partials). Standard XML sitemap & clean robots Passing
Meta & Canonical Tags Title (44 chars), Meta Description (145 chars), and Canonical URL configured properly. Title 50-60 chars; Desc 120-160 chars Passing
Security, SSL & InfrastructureObserved StateStandardStatus
SSL / TLS Certificate Valid Let's Encrypt certificate (active through Dec 2026); TLSv1.3 modern cipher. Modern TLS protocol & valid cert Secure
HTTPS Enforcement HTTP requests redirect cleanly to https://wrenandwillow.com/ via 301/302. Automated HTTPS redirection Secure
HSTS Header Strict-Transport-Security: max-age=31556952 (1 year) enabled. HSTS max-age ≥ 1 year Secure
Security Headers (CSP & Framing) Missing Content-Security-Policy (CSP), Missing X-Frame-Options, Missing Referrer-Policy. Modern defense-in-depth headers Missing
Root cause analysis: Wix Thunderbolt platform constraints. The site’s performance and responsiveness failures stem from the Wix Classic architecture. The browser must download and parse 3.65 MB of resources, executing JavaScript for 3.1 seconds on mobile before the main thread unblocks (pushing Time to Interactive to 22.6s and LCP to 7.9s). Because Classic Wix uses fixed coordinate layouts rather than fluid CSS media queries, it cannot cleanly adapt to screen sizes between 600px and 1200px.
Remediation strategy: Hotfix now, rebuild in December. Immediate patch: Within the Wix Desktop Editor, pull all navigation and footer elements strictly within the 900px guide boundary and eliminate the comp-kuofu3bx1__more__ overflow container to stop tablet clipping. Permanent resolution: Execute the planned December website rebuild on a modern fluid responsive framework (sub-2.0s mobile LCP, zero tablet clipping, consolidated single-H1 semantic structure).
09 / REMEDIATION PRIORITIES

Recommended order of operations

This order prioritizes identity and measurement before additional acquisition volume. It is intentionally not an a-la-carte service list.

Priority
Control / remediation
Primary owner
Decision state
P0
Resolve Google Business Profile entity state.
Recovery investigation first; create a replacement only after Google / evidence supports that path.
Pro Q + W&W
Open
P0
Fix immediate Wix tablet clipping & navigation overflow.
Pull menu inside 900px guideline and eliminate 1538px overflow so phone and menu are visible on iPads.
Pro Q + W&W
Required
P0
Rebuild conversion measurement.
Form submits, qualified calls, source fields, CRM capture, and Cortex attribution.
Pro Q
Required
P0
Establish CRM + reputation workflow.
Capture leads at first inquiry; automate review requests only after GBP is stable.
Pro Q + W&W
Required
P1
Rebuild Google Ads around qualified remodel demand.
Local geography, intent control, negative keywords, reliable primary conversions.
Pro Q
Required
P1
Expand service-line SEO.
Kitchen, bath, whole-home, and remodeling-contractor pages without disrupting ranking assets.
Pro Q
Required
P1
Website rebuild with equity preservation & Core Web Vitals.
December target; fluid responsive breakpoints (360px-4K), sub-2.5s LCP, semantic single-H1, CRM, and schema.
Pro Q
Scheduled
P2
Ongoing reputation, AI-search, and performance monitoring.
Track reviews, rankings, qualified lead sources, cost, and answer-engine visibility over time.
Pro Q
Ongoing
10 / GBP REMEDIATION PROCEDURE

30-day investigation and decision gate

The purpose of the first 30 days is to establish the actual Google entity state and execute one documented recovery path. Parallel profile creation is intentionally excluded.

WEEK 1 / EVIDENCE

Assemble the case file

  • Identify every Google account that historically managed the profile.
  • Search prior verification, suspension, duplicate, and support-case emails.
  • Confirm relocation timing and Suite 200 documentation.
  • Capture historical IDs, review mirrors, phone conflict, and address history.
WEEK 2 / DISCOVERY

Search accounts and open one case

  • Review Business Profile Manager under each known account.
  • Record every related listing and state: active, unverified, suspended, duplicate, removed.
  • Open one documented Google support case.
  • State clearly that the businesses at 5121 N Pearl are separate entities.
WEEK 3 / REMEDIATION

Execute Google's directed path

  • Ownership request, reinstatement, duplicate appeal, or review-transfer path as directed.
  • Prepare verification evidence: registration, lease/utility, exterior/interior signage, video if required.
  • Follow up on the same case rather than opening parallel cases.
WEEK 4 / DECISION GATE

Document the resolved path

  • If recoverable: verify correct entity, address, phone, category, and review continuity.
  • If incorrectly merged/duplicated: complete support remediation first.
  • If Google confirms unrecoverable: create a clean verified replacement after evidence is preserved.
  • Begin review automation only after the profile state is stable.
11 / CLIENT INPUTS

Information required to close remaining data gaps

These inputs are operational dependencies, not marketing deliverables.

Required inputWhy it is neededPriority
Google accounts that ever managed the profileDetermine whether the historical entity is still accessible under an old owner or manager.P0
Old Google verification / suspension / duplicate / case emailsEstablish profile history and recover prior case identifiers.P0
Exact move date: 5104 -> 5121 N PearlAnchor the profile/entity timeline.P0
Suite 200 evidenceSupport verification and business separation from Suite 101 / venue entities.P0
Old profile screenshots, review links, QR codes, collateralAdditional historical-entity and review evidence.P0
Lead -> consultation -> proposal -> signed close ratesBuild qualified-lead and cost-per-client reporting.P1
Minimum project size, average contract value, monthly capacitySet campaign qualification rules and budget thresholds.P1
Known historical lead sourcesReconcile Wix form data against phone, email, referral, and offline lead flow.P1
MONTHLY OUTLOOK

Six-month plan, November–April

All workstreams begin in November. The website redesign and build runs through the end of January, with launch and ongoing website management beginning in February.

Setup / build Ongoing Milestone
Workstream
M1Nov
M2Dec
M3Jan
M4Feb
M5Mar
M6Apr
LocalGoogle Business Profile recovery + management
Recovery sprint
Profile + local optimization
SEOSEO management
Technical + on-page
Ongoing optimization
SEOAI search tracking + management
Visibility baseline
Track + improve visibility
AdsGoogle Ads management
Rebuild + launch
Search-term + budget optimization
LeadsCRM + reputation automation
Basic CRM + review workflow
Lead + review follow-up
AttributionPro Q Cortex attribution
Tracking + source setup
Qualified-lead attribution
WebsiteWebsite redesign + build
Plan, design + build through Jan 31
WebsiteWebsite hosting + management
Launch + ongoing management
ReportingReporting + strategy
Monthly scorecard + priorities

Digital Growth & Acquisition Plan

Technical execution plan for qualified residential remodeling demand

This plan converts the audit findings into an operating program across paid search, retargeting, SEO, website conversion, local recovery, AI visibility, and closed-loop lead measurement. Modeled paid-search economics are planning assumptions until real campaign data replaces them.

$1,000–$1,500
Monthly acquisition budget
Search gets first claim; unused planned media can shift to authority-building work
$10
Modeled CPC
Planning baseline for qualified remodeling Search
$600–$850
Qualified lead CPL
Conservative planning range until verified campaign and CRM data replaces the model
Tight
Spend discipline
Do not broaden targeting simply to exhaust the monthly budget
00 / PLAN BASIS

Keyword Planner validation changes the paid-search baseline

The October 2 Google Keyword Planner work resolves the earlier CPC uncertainty. Historical account-wide averages are not a valid remodeling benchmark because non-search traffic and broad query leakage suppressed the mathematical CPC.

$1.92
Historical account-wide CPC
Not suitable as a remodeling benchmark
$6.50–$9.50
Historical remodeling CPC
Qualified-intent terms, with peaks to ~$10.83
$8.40–$16.27
Keyword Planner low bids
Representative low top-of-page ranges for strong Tacoma remodel terms
$8.50–$13.50
Expected CPC range
$10 used as the operating planning baseline
Planning levelAvailable monthly budgetModeled clicksQualified CPL
Lower-spend / thin-demand monthUp to $1,000Up to ~100~$600–$850
Full launch rangeUp to $1,500Up to ~150~$600–$850
Interpretation. Treat $1,000–$1,500 as a monthly acquisition budget ceiling, not a requirement to spend every dollar in Google Ads. Search remains tightly constrained around qualified remodel intent. If the auction cannot use the full budget without weakening query quality, geography, or project fit, the remainder can be redirected to approved authority-building, PR, and SEO work. These are modeled planning figures, not guaranteed outcomes.
01 / GOOGLE SEARCH

Buy fewer, better clicks — and refuse to loosen the campaign just to spend budget

The prior account was too loose: broad query leakage, weak geographic relevance, and non-remodel intent diluted spend. The new campaign deliberately narrows keywords, match types, geography, landing pages, and conversion signals so budget follows qualified residential remodeling demand rather than cheap traffic.

Organic-first keyword rule. Do not bid by default on queries Wren & Willow already owns organically, such as strong existing Tacoma rankings for home renovation or custom-home-builder terms. Paid Search should concentrate on high-intent service gaps where organic visibility is weak or absent, including kitchen, bathroom, whole-home remodeling, additions, and remodeling-contractor intent. Brand-defense or organic-winning terms should only be added when campaign data shows a specific incremental reason to pay for them.

How the advertising gets tighter

  • Search Network only; Search Partners and Display Expansion off.
  • Presence-only targeting for Tacoma and approved Pierce County service areas.
  • Phrase and Exact match at launch; no broad match until real conversion data proves it is useful.
  • Separate ad groups for kitchen, bath, whole-home, additions, and contractor/design-build intent.
  • Match each ad group to a relevant service page instead of sending traffic to generic or custom-home content.
  • Apply aggressive negative-keyword controls for DIY, repairs, handyman, real estate, prefab, jobs, commercial work, and out-of-market searches.
  • Review search terms routinely and block weak themes instead of expanding targeting simply to exhaust budget.
  • Optimize only to verified forms and qualified calls, then use CRM outcomes to distinguish inquiries from real project opportunities.

Ad-group structure

  • Kitchen Remodeling
  • Bathroom Remodeling
  • Whole-Home / Historic Renovation
  • Home Additions
  • General Remodeling Contractor / Design-Build

Negative-keyword control

Apply campaign-level exclusions before launch for DIY / ideas, repairs and handyman, big-box retail, jobs / salary, real estate, prefab / modular, commercial work, and out-of-market geographies.

Landing-page rule

Send each ad group to a matching service / project-intent page rather than generic or custom-home content. The landing page should qualify scope and establish premium project fit before the consultation form.

02 / FLEXIBLE BUDGET + AUTHORITY

If qualified Search demand is thin, move unused budget into authority-building instead of buying weaker clicks

The monthly acquisition budget is a ceiling. In a lower-volume month, Wren & Willow should not broaden targeting or accept low-fit traffic simply to spend the full amount. Unused planned media can be redirected into work that compounds organic visibility over time.

Search gets first claim

  • Fund qualified Tacoma / Pierce County remodeling searches first.
  • Maintain the keyword, geography, negative-keyword, and landing-page controls above.
  • If qualified auction volume is lower than the available budget, leave the campaign tight rather than widening into weaker traffic.

Redirect unused planned media

  • PR outreach tied to projects, awards, design expertise, local stories, and homeowner education.
  • Earned or editorial placements on relevant local, design, architecture, remodeling, and industry publications.
  • Local and industry citations, project features, case-study promotion, and other legitimate authority-building opportunities.
  • Use paid/sponsored placements transparently where appropriate; do not rely on paid links as a ranking shortcut.
Why this helps. Strong third-party mentions and citations can strengthen brand/entity authority, referral discovery, natural-search visibility, and the pool of credible web sources that AI search systems may discover or cite. No specific organic or AI ranking is guaranteed; performance is measured over time through Search Console, rankings, referral traffic, mentions, and AI-search visibility.
03 / RETARGETING

Use premium project creative to bring qualified visitors back

Retargeting is a support layer for a long remodeling decision cycle. It should reinforce Search and organic discovery, not consume the launch budget before enough qualified audience volume exists.

Sample retargeting direction using Wren & Willow project photography and the selected message.

Audience and delivery rules

  • Build audiences from meaningful site visits and priority remodel-page engagement.
  • Exclude converted leads from acquisition retargeting where platform controls allow.
  • Use light frequency and rotate premium project creative before fatigue sets in.
  • Prioritize project photography; avoid generic stock remodeling imagery.
  • Activate only after conversion tracking is clean and audience size is usable.
Budget rule. Search gets first claim on paid media. Retargeting is layered in only when it can support rather than dilute qualified acquisition.
04 / MEASUREMENT

Rebuild conversion tracking before CPL becomes an optimization signal

Historical page-visit conversion actions contaminated account conversion totals. The new campaign should optimize only to real inquiry events and then reconcile those inquiries to project-fit outcomes.

P0
Tracking cleanup
Remove / de-prioritize contact-page-visit contamination
1
Primary form conversion
Verified consultation / project form submission
90s+
Qualified call conversion
CallRail or Google forwarding call threshold
CRM
Closed-loop outcome
Lead → consultation → pre-con → signed project
Reporting principle. Raw lead volume is diagnostic. The operating KPI is cost per qualified remodeling opportunity, with signed-project outcomes added as enough data accumulates.
05 / WEBSITE + SEO

Rebuild the site around page ownership, project proof, and consultation conversion

The website should make substantial residential remodeling the clearest path, preserve existing authority, and strengthen the pages that should own Tacoma remodeling searches.

Website project

  • One-time project scope: $5,000.
  • Clarify ownership for whole-home, kitchen, bathroom, additions, and design-build intent.
  • Eliminate tablet clipping and horizontal overflow with true fluid responsive breakpoints (360px to 4K).
  • Resolve mobile Core Web Vitals (target < 2.0s LCP vs current 7.9s on Wix Thunderbolt).
  • Clean semantic structure: single authoritative <h1> per page, image alt text, and lightweight asset pipeline.
  • Use project photography and proof to qualify rather than maximize low-fit form volume.
  • Preserve valuable URLs and implement required redirects.
  • Validate analytics, forms, metadata, canonicals, indexability, and mobile performance before launch.

SEO operating work

  • Titles, H1s, copy, and internal links aligned to priority remodeling intent.
  • Search Console monitoring and technical cleanup.
  • Project / case-study expansion only where keyword gaps or authority opportunities justify it.
  • Avoid generic content production that does not support qualified demand.
06 / LOCAL + GBP

Recover the canonical contractor entity before creating new review momentum

The audit’s GBP recovery findings become an execution dependency for local visibility, reviews, and entity consistency.

PRESERVE

Evidence package

  • Old IDs and account history
  • Screenshots and case numbers
  • Address / Suite 200 evidence
  • Signage and move documentation
INVENTORY

Google accounts

  • Find active, suspended, duplicate, removed, or unverified records
  • Record canonical candidates before changes
ESCALATE

Backend lookup

  • Ask Google for canonical entity, review location, and merge history
  • Keep all related businesses explicitly separate
RECOVER

Restore / relink

  • Follow the directed ownership, reinstatement, duplicate, or transfer path
  • Start review automation only after the entity is stable
07 / AI VISIBILITY

Measure AI discovery as an extension of SEO and entity authority

Track how often Wren & Willow is mentioned, cited, and characterized when homeowners use AI tools to shortlist remodelers and design-build firms.

Monitor

  • Stable prompt set around Tacoma remodeling / design-build intent
  • Brand mentions and citations
  • Cited-source coverage
  • Competitor overlap and project-fit characterization

Respond

  • Strengthen sourceable project proof and FAQs
  • Improve local / entity consistency
  • Close content gaps that affect priority remodel searches
  • Do not create a separate AI content factory
08 / 90-DAY EXECUTION

Build the measurement and acquisition system, then launch the rebuilt site into it

The first 90 days are structured to establish trustworthy measurement, controlled demand capture, and a website that supports the same qualified-remodeling strategy.

DAYS 1–30

Foundation

  • GBP evidence + recovery
  • GA4 / Ads conversion cleanup
  • Search campaign build
  • SEO / AI / local baseline
  • Website information architecture
DAYS 31–60

Learn + build

  • Search-term, bid, geo, and negative-keyword optimization
  • Core page relevance / linking
  • Replacement-site production
  • Retargeting audience accumulation
DAYS 61–90

Launch + connect

  • Website launch and tracking validation
  • Shift paid spend toward qualified themes
  • Activate retargeting when thresholds support it
  • Post-launch SEO / CRO iteration
MONTHS 4–6

Scale what proves quality

  • Expand winning queries / geographies only
  • Grow local / AI authority
  • Refine forms and qualification
  • Report cost per qualified opportunity and signed outcomes
09 / OPERATING GUARDRAILS

Keep the program narrow enough to learn what actually works

The engagement should resist premature expansion until conversion quality and lead economics are measurable.

NO PREMATURE GBP REPLACEMENT

Recover or identify the canonical contractor entity before creating another listing or pushing new review requests.

SEARCH FIRST

Meta, Local Services, and other channels remain secondary until the Search / website measurement loop is working.

NO VANITY-METRIC OPTIMIZATION

Do not optimize to cheap clicks, page views, or raw lead volume when project fit is the economic driver.

MODEL THEN REPLACE WITH ACTUALS

The $10 CPC and $600–$850 qualified-lead range are planning assumptions. Real verified performance replaces them as data accumulates.